Complaints procedure

If you wish to make a complaint please contact our customer service team by phone, email or post - contact details below

We will acknowledge your complaint within two working days and will do our utmost to ensure any complaint is dealt with as quickly and efficiently as possible.

If you are not satisfied with our response you may refer your complaint to the Funeral Planning Authority.

In order to speed up the process of resolving your complaint please provide us with as much information as possible before contacting us. This includes:

  • The plan holders details
  • The plan reference number
  • A detailed reason for the complaint

Call us on +44 203 019 0704

Or