Terms & Conditions

Terms of Website Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms of use, which together with our privacy policy (below) govern our relationship with you in relation to this website. If you disagree with any part of these terms, please do not use our website.

The terms 'us', 'we' and 'our' refer to Plan with Grace Limited, the owner of this website whose registered office is: The Old Bakehouse, Course Road, Ascot, Berkshire. SL5 7HL, with registered number 09777885 (England and Wales).

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics of this website. Reproduction is prohibited.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of this website is subject to the laws of England and Wales.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website and our services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy policy.

If there is a contract between you and us, for instance if you hold a funeral plan with us, if you have applied for a funeral plan with us, or if you have enquired about purchasing one of our funeral plans, you will have provided us with personal information in relation to your plan. It will be necessary for us to use and process that personal information for the purposes of performing the contract between us, or in order to take steps at your request prior to entering into a contract. Where we have entered into a contract with you, the terms of that contract will override the terms of this policy.

Your Funeral Plan

If you would like to purchase one of our funeral plans, you will be asked to complete a plan request form.

We will collect and hold the information that you, or any beneficiary of a funeral plan, provide to us in this form, and other information that you, or any beneficiary of a funeral plan (or your or the Beneficiary’s estate), may provide to us in connection with the setting up and administering of your funeral plan, and any contract we have with you. This information may include, amongst other things, your name, address, email address, other contact information, payment details, your job title, and your funeral preferences including your choice of funeral director.

How we use your personal information

We will only use and process the personal information referred to above, that you or the other third parties described above have provided to us, for the purposes of performing any contract between you and us relating to our services, or in order to take steps at your request prior to entering into a contract. This is the legal basis on which we process the personal information referred to above. Specifically, we will use this personal information in the following ways:

  • to process your request for a funeral plan;
  • to process any payments connected with your funeral plan;
  • where necessary during the life of your funeral plan, for our internal administration;
  • to administer benefits associated with your funeral plan, including providing the personal information to the Plan With Grace Funeral Payment Trust, the funeral director that you have chosen and where necessary other third party providers who we or the funeral director may procure, and whose details we have provided to you; and
  • for anonymous statistical analysis.

We may also use this information to understand your needs and provide you with a better service.

If you have consented for us to do so, we may also use this information, and may request other information from you, so that we can improve our products and services, and customise the website according to your interests.

Transferring your personal information to third parties

We may pass your personal information to third parties. Where necessary we will share the personal information provided to us together with details of your funeral plan to the third parties referred to above. We will only provide your information to third parties where we are satisfied that

  • we have a contract in place with that third party, and the third party will only process the personal information in accordance with our instructions and all relevant data protection laws; and
  • the security measures applied by the third party are appropriate to protect the personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access.

We may share your information with, and obtain information about you from, credit reference agencies, fraud prevention agencies, or selected funeral directors that we work with. We will only do so where it is necessary for the purposes of effectively performing or entering into our contract with you.

We will only give your personal information to third parties other than those referred to above where the law requires us to do so. Where this is the case, to the extent that we are permitted to do so by law, we will let you know.

Retention of your information

We will not hold your personal information forever. Unless you request otherwise, we will only hold your personal information for as long as is necessary for the performance of the contract between you and us. This means that the personal information will be destroyed or erased from our systems when it is no longer required.

What to do if your personal information changes

We will keep the personal information we store about you accurate and up to date. Personal information that is inaccurate or out of date will be destroyed. Please notify us if your personal details change or if you become aware of any inaccuracies in the personal information we hold about you.

You have legal rights in respect to your personal information

We will always keep you informed about the way in which we process your personal information. You have the right to:

  • request access to any personal information we hold about you. If you would like a copy of some or all of your personal information, please contact us using the details set out at the end of this privacy policy.
  • ask to have inaccurate personal information held about you amended.
  • request that we delete some or all of your personal information (although this may mean that we are unable to effectively provide you with services).
  • restrict our processing of your personal information in certain circumstances.
  • object to the processing of your personal information in certain circumstances.
  • require us to transfer your personal information to a third party.
  • object to any decision that significantly affects you being taken solely by a computer or other automated process.
  • be informed if there is a high risk breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal information.

We may also request other information from you, including for marketing purposes. We will always inform you how we will use and process this information, and will not do so without your prior consent. We may also wish to use and process the personal information that you have provided to us in connection with your plan, for other purposes that are not connected with your plan, but will only do so with your prior consent. Both of these cases will be covered by this policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16 February 2018.

Cookies

We use cookies to collect anonymous data about your visits to our website in order to improve its content and functionality.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

How to contact us

You can contact us using the details below if you have any questions about our privacy policy or information we hold about you:

Customer Service Team
Plan with Grace Limited,
35 Catherine Place,
London,
SW1E 6DY

Email: [email protected]

Telephone: 0203 019 0704